Following Through on Promises

This client had dealt with IT providers who wouldn’t follow through on the promises they made, so their technology issues were constantly recurring…until they found Genesys.

The Client:

Jerry is a Founding Partner at an accounting firm that offers financial planning, accounting, and tax preparation to clients. The security of client information and reliability of his IT is crucial to keeping the firm running smoothly and efficiently.

The Problem:

“We had gone through a number of IT providers who would not follow through on the promises they made. This left us facing the same problems with our technology over and over again. Until we started working with Genesys over 25 years ago.”

The Solution:

“Tax software can be very finicky because tax laws are always changing. Genesys’s help desk always gets us a solution quickly and seamlessly. Two recommendations they’ve given us have improved our workflow significantly. First, hosting on a remote server. This means we don’t have to worry about updating the server or how much space we have left and we can securely access our data from anywhere at any time. Secondly, their VoIP solution. Our phone bills were through the roof. The new VoIP system has lowered our phone bills and simultaneously given us better features and service. I trust them with their recommendations and they always deliver.”