Anticipate What’s Ahead

Learn more about how Genesys implements strategic business continuity plans to address industry-specific concerns for their client of 15 years.

The Client:

Beryl works in imaging private practice. In order for the doctors at the practice to perform their daily responsibilities, they need a robust system that houses all the images and reports in one place. “We purchased our equipment from GE, but if anything were to go down they would not provide service. That’s when I started to look for a local IT service.”

The Problem:

“GE was selling us our systems but was not going to provide service on those systems if an issue occurred. We see over 90 patients a day. If our systems went down for even just an hour it could have a huge impact on our ability to do our job. We needed a reliable and available local IT service and we found that in Genesys.”

The Solution:

“15 years ago we hired Genesys for their Managed IT services, Business Continuity planning, and Cybersecurity and they have lived up to everything I hoped they would. In the case of an emergency, they are quick to respond, available, and reliable. When they say they’ll take care of things, they will. They are experts in cybersecurity, always up-to-date with the latest industry trends, and they make recommendations to keep our security efficient which keeps me, my office, and my patients feeling protected.”